Return & Refund Policy
Return and Refund
Policy
Effective Date: [Jan-2024]
At Imo Trading LLC, your satisfaction is our top priority.
If you're not completely happy with your purchase, our return and refund policy
is designed to make the process as easy as possible. Please review the details
below to understand how to return items and request refunds.
1. Return Policy
Eligibility: You may return most items within [30] days of receipt for
a full refund or exchange, provided they are in their original condition,
unused, and in the original packaging. Some items are non-returnable, including
personalized or custom-made products and perishable goods.
Process: To initiate a return, please follow these steps:
Contact Us: Email us at info@imotradingllc.com or call us at 516-858-4449 to
request a Return Merchandise Authorization (RMA) number.
Prepare Your Return: Pack the item securely in its original packaging,
including all accessories, manuals, and parts.
Return Shipping: Ship the item to the address provided by our customer
service team. Return shipping costs are your responsibility unless the return
is due to an error on our part or a defective item.
Return Confirmation: Once we receive and inspect the returned item, we will
notify you of the approval or rejection of your refund.
2. Refund Policy
Processing Time: Refunds are processed within [7-10] business days after we
receive the returned item. The refund will be issued to the original payment
method used for the purchase.
Shipping Fees: Shipping and handling fees are non-refundable, except when
the return is due to an error on our part or a defective item.
Partial Refunds: Items returned in used or damaged condition, or missing
parts, may be subject to partial refunds. A restocking fee may apply in certain
cases.
Exchanges: To exchange an item for a different size or color, please
return the item for a refund and place a new order for the desired item.
3. Non-Returnable Items
The following items are
non-returnable:
·
Personalized
or Custom-Made Products:
Items that have been customized or personalized according to your
specifications.
·
Perishable
Goods: Products that are subject to
spoilage or have a limited shelf life, such as food items and flowers.
·
Downloadable
Software or Digital Products:
Software, e-books, digital downloads, or any other digital products once
purchased and downloaded.
·
Gift
Cards: Gift cards or vouchers are
non-returnable and non-refundable.
·
Health
and Safety Products: Items such as
personal protective equipment (PPE) that have been opened or used for health
and safety reasons.
·
Special
Orders: Items ordered specifically
for you or made-to-order products that are not stocked in our inventory.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please
contact us immediately. We will arrange for a replacement or refund at no
additional cost to you.
5. International
Returns
For international orders, you are responsible for return
shipping costs and any customs duties or taxes. Contact us for detailed
instructions on returning international shipments.
6. Contact Us
For questions or assistance with returns and refunds,
please contact us at:
ImoTrading LLC
Email:info@imotradingllc.com
What’s App: 516-858-4449
Address: 8008 165th St, Jamaica, NY - 11432
We appreciate your business and are committed to making
your shopping experience with Imo Trading LLC as smooth and satisfactory as
possible. Thank you for choosing us!
