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Return & Refund Policy

Return and Refund Policy

Effective Date: [Jan-2024]

At Imo Trading LLC, your satisfaction is our top priority. If you're not completely happy with your purchase, our return and refund policy is designed to make the process as easy as possible. Please review the details below to understand how to return items and request refunds.

1. Return Policy

Eligibility: You may return most items within [30] days of receipt for a full refund or exchange, provided they are in their original condition, unused, and in the original packaging. Some items are non-returnable, including personalized or custom-made products and perishable goods.

Process: To initiate a return, please follow these steps:

Contact Us: Email us at info@imotradingllc.com or call us at 516-858-4449 to request a Return Merchandise Authorization (RMA) number.

Prepare Your Return: Pack the item securely in its original packaging, including all accessories, manuals, and parts.

Return Shipping: Ship the item to the address provided by our customer service team. Return shipping costs are your responsibility unless the return is due to an error on our part or a defective item.

Return Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

2. Refund Policy

Processing Time: Refunds are processed within [7-10] business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.

Shipping Fees: Shipping and handling fees are non-refundable, except when the return is due to an error on our part or a defective item.

Partial Refunds: Items returned in used or damaged condition, or missing parts, may be subject to partial refunds. A restocking fee may apply in certain cases.

Exchanges: To exchange an item for a different size or color, please return the item for a refund and place a new order for the desired item.

3. Non-Returnable Items

The following items are non-returnable:

·         Personalized or Custom-Made Products: Items that have been customized or personalized according to your specifications.

·         Perishable Goods: Products that are subject to spoilage or have a limited shelf life, such as food items and flowers.

·         Downloadable Software or Digital Products: Software, e-books, digital downloads, or any other digital products once purchased and downloaded.

·         Gift Cards: Gift cards or vouchers are non-returnable and non-refundable.

·         Health and Safety Products: Items such as personal protective equipment (PPE) that have been opened or used for health and safety reasons.

·         Special Orders: Items ordered specifically for you or made-to-order products that are not stocked in our inventory.

 4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

5. International Returns

For international orders, you are responsible for return shipping costs and any customs duties or taxes. Contact us for detailed instructions on returning international shipments.

6. Contact Us

For questions or assistance with returns and refunds, please contact us at:

ImoTrading LLC
Email:info@imotradingllc.com
What’s App: 516-858-4449
Address: 8008 165th St, Jamaica, NY - 11432

We appreciate your business and are committed to making your shopping experience with Imo Trading LLC as smooth and satisfactory as possible. Thank you for choosing us!

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